Question 1

Where do you ship?

Accepted Answer

We currently ship to selected destinations based on product availability and fulfillment coverage. Available shipping options and destinations are shown during checkout.

Question 2

How long does shipping take?

Accepted Answer

Orders are typically processed within 1–3 business days. Most deliveries arrive within approximately 5–15 business days after processing, depending on the product, destination, fulfillment location, and carrier.Delivery times are estimates and may occasionally be affected by carrier delays, holidays, customs, weather, or other circumstances outside our control.

Question 3

How can I track my order?

Accepted Answer

Once your order has shipped, you will receive tracking information by email when available.Please allow some time for the carrier to update the tracking status after your shipment has been dispatched.

Question 4

Will all items in my order arrive together?

Accepted Answer

Not necessarily. Some products may be fulfilled from different locations, so items from the same order may arrive in separate packages and at different times.If this happens, you may receive separate tracking information for each shipment.

Question 5

Can I change or cancel my order?

Accepted Answer

If you need to change or cancel an order, please contact us at almavereshop@gmail.com as soon as possible.We will do our best to accommodate your request, but once an order has entered processing or has already shipped, changes or cancellations may no longer be possible.

Question 6

What should I do if my item arrives damaged, defective, or incorrect?

Accepted Answer

Please contact us at almavereshop@gmail.com within 30 days of delivery and include your order number along with clear photos or videos showing the issue.After reviewing your request, we may provide a replacement, refund, or another appropriate solution.

Question 7

What is your return policy?

Accepted Answer

If you would like to request a return, please contact us before sending the item back.Do not return products without prior authorization, as unauthorized returns may not be accepted. Return eligibility depends on the item, its condition, and the reason for the request.Please visit our Shipping & Returns page for complete details.

Question 8

Who pays for return shipping?

Accepted Answer

Return shipping costs may be the customer's responsibility depending on the reason for the return.If an item arrived damaged, defective, or incorrect, please contact us first so we can review the situation and provide the appropriate solution.

Question 9

How will I receive my refund?

Accepted Answer

Approved refunds are issued to the original payment method used at checkout.Payments are processed securely through Stripe, and the time it takes for a refund to appear may vary depending on your bank or payment provider.

Question 10

What payment methods do you accept?

Accepted Answer

Payments are securely processed through Stripe. Available payment methods will be displayed during checkout and may vary depending on your location, device, and the options available at the time of purchase.

Question 11

Is my payment information secure?

Accepted Answer

Yes. Payments are securely processed by Stripe. Almavere does not store your full credit or debit card details.

Question 12

How can I contact Almavere?

Accepted Answer

If you have questions about a product, order, delivery, return, or refund, please contact us at almavereshop@gmail.com.For questions about an existing order, please include your order number. We aim to respond within 1–2 business days.

FAQ

FAQ